Return Policy:

At Adey Abeba, we take pride in our products and want our customers to be happy with their purchases. Since our products are made to order, we are only able to offer exchanges in the event of a manufacturing defect or error on our part. We do not offer refunds or returns on custom orders.

Exchanges:

If your order arrives with a manufacturing defect or error, please contact us within 3 days of receipt to initiate an exchange. To be eligible for an exchange, the item must be unused and in the same condition as when it was received. We will work with you to find a suitable replacement item and arrange for shipping.

Please note that we are a small business and each item is custom-made to order. Due to this, exchanges may take longer than usual to process. We appreciate your understanding and patience.

Custom Orders:

If you have ordered a custom item from us, we are unable to accept returns or exchanges unless the item is defective or there was an error on our part. We recommend double-checking all custom order details before placing your order to ensure that the item is correct.

Origin and Care:

All of our products are made in Ethiopia with care and attention to detail. For best care, we recommend hand washing our items to maintain their quality and longevity.

Contact Us:

If you have any questions or concerns about our return policy, product origin, care instructions, or your order, please don't hesitate to contact us. We are committed to providing excellent customer service and will do our best to address any issues in a timely and professional manner.

Thank you for choosing Adey Abeba and supporting our small business.

At Adey Abeba, we are committed to delivering high-quality, made-to-order products to our customers. Since each order is custom-made, please allow 3-4 weeks for production and delivery.

Shipping:

We offer free standard shipping within the United States for products over $350. We ship our products via USPS, FedEx or UPS, depending on the size and weight of the package. Once your order has been shipped, you will receive a tracking number so that you can follow your package's progress.

International Shipping:

For international orders, we charge a flat rate of $25 USD for shipping. Please note that international orders may be subject to additional customs fees, taxes, or other charges, which are the responsibility of the customer.

Handling:

We take great care in packaging and preparing your order for shipment. Each order is carefully inspected before it is shipped to ensure that it meets our high standards of quality. If for any reason you are not satisfied with your order, please contact us within 3 days of receiving it so that we can address the issue.

Returns and Exchanges:

Since each order is custom-made, we do not accept returns or exchanges unless the product is damaged or defective. If your order arrives damaged or defective, please contact us within 3 days of receiving it so that we can arrange for a replacement.

Thank you for choosing Adey Abeba. If you have any further questions or concerns, please do not hesitate to contact us.

Adey Abeba is committed to creating sustainable and ethically made clothing that is not only beautiful but also durable. All of our clothes are made from organic Ethiopian cotton that is carefully handwoven by skilled artisans. We take pride in our products and want to ensure that they are cared for properly so that they can last for many years.

We recommend that all of our clothes be hand washed and line dried. This helps to maintain the integrity of the fabric and prevent any shrinkage or damage. Our organic cotton is a natural fiber that may be prone to shrinking in high heat or when put through the dryer. By washing our clothes by hand, you can help preserve their quality and ensure they remain in good condition for longer.

As our clothes are made from organic cotton, it is important to note that they may require a little extra care compared to synthetic fabrics. However, we believe that the extra effort is well worth it, as organic cotton is a sustainable and eco-friendly choice that is better for the environment and for your skin.

If you do need to machine wash our clothes, we recommend using a gentle cycle with cold water and a mild detergent. Avoid using bleach or any harsh chemicals as they can damage the fabric and reduce the lifespan of your garment.

At Adey Abeba, we are committed to providing high-quality and sustainable clothing that is not only beautiful but also long-lasting. By following our care instructions, you can help ensure that your garment remains in good condition and can be enjoyed for many years to come.

Please note that these size charts are for general reference only, as sizing can vary by brand and garment. To ensure the best fit, we recommend referring to the specific product's size chart and measuring yourself before making a purchase.

We would love to hear from you! Please don't hesitate to contact us with any questions, concerns, or feedback you may have. Our team is dedicated to providing excellent customer service and we are here to assist you in any way we can.

Here are the ways you can get in touch with us:

Email:
For general inquiries, please email us at info@adey-abeba.com.

Customer:
Support: For any questions regarding your order or shipment status, please contact our customer support team at customerservice@adey-abeba.com.

Press:
Inquiries: For press-related inquiries, please contact our press team at press@adey-abeba.com.

Wholesale:
Inquiries: For information on wholesale orders and pricing, please contact
our wholesale team at wholesale@adey-abeba.com.

We do our best to respond to all inquiries as quickly as possible, typically within 24-48 hours. If you have not heard back from us within this timeframe, please check your spam folder or feel free to follow up with us.

Thank you for choosing Adey Abeba, we appreciate your business and look forward to serving you!

Thank you for your interest in Adey Abeba! We would love to hear from you if you are a member of the press and are interested in working with us.

For all press inquiries, please contact our press team at press@adey-abeba.com. Our team will be happy to provide you with any information you need and assist you with your request.

Please include your name, organization, and a brief summary of your inquiry in your email. We will do our best to respond to your request as quickly as possible.

Thank you again for your interest in Adey Abeba. We look forward to hearing from you and working with you to spread the word about our sustainable and ethically made clothing.

Thank you for your interest in purchasing Adey Abeba clothing in large quantities! We offer special pricing for buyers who are interested in purchasing our products in larger volumes.

To inquire about our pricing or to place a large volume order, please contact our sales team at wholesale@adey-abeba.com. Our team will be happy to provide you with pricing information, answer any questions you may have, and guide you through the ordering process.

Please include your name, company name, and a brief summary of your inquiry in your email. We will do our best to respond to your request as quickly as possible.

Thank you again for your interest in Adey Abeba. We look forward to the opportunity to work with you and provide you with our high-quality, sustainably made clothing.

Thank you for choosing Adey Abeba as your source for sustainable fashion. Please read these Terms of Service carefully before using
our website or making a purchase. By accessing or using our website and
purchasing our products, you agree to be bound by these Terms of Service.

Products and Pricing: All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time.
Prices for our products are subject to change without notice. We reserve
the right to modify or discontinue our products or services without notice at any time.

Ordering and Payment: When you place an order on our website, you will be required to provide certain personal and payment information. By placing an order, you represent and warrant that the information you provide is accurate, complete and current. We reserve the right to cancel any order if the payment information provided is inaccurate or incomplete.

All payments are processed securely through our third-party payment processor. We do not store your payment information on our servers.

Shipping and Delivery: We currently offer shipping to select countries. Shipping costs and delivery times may vary based on your location. We are not responsible for any customs or import duties that may be charged to your order.

Delivery times are estimated and not guaranteed. We are not responsible for any delays or damages incurred during shipping.

Returns and Exchanges: We take pride in our products and want you to be happy with your purchase. We offer exchanges only in the event of a manufacturing defect or error on our part. We do not offer refunds or returns on custom orders.

If your order arrives with a manufacturing defect or error,
please contact us within 3 days of receipt to initiate an exchange. To be
eligible for an exchange, the item must be unused and in the same condition as when it was received. We will work with you to find a suitable replacement item
and arrange for shipping.

Intellectual Property: All content on our website, including images, text, and graphics, are the property of Adey Abeba and are protected by United States and international copyright and trademark laws. You may not use, reproduce, or distribute any content from our website without our expres written permission.

Privacy:
We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for more information on how we collect
and use your data.

Governing Law: These Terms of Service are governed by and construed in accordance
with the laws of Ethiopia. Any dispute arising from these terms shall be resolved in the Ethiopian courts.

By using our website and purchasing our products, you acknowledge and agree to these Terms of Service. If you have any questions or concerns, please contact us at info@adeyabeba.com.
Thank you for choosing Adey Abeba.